Privacy Policy

This Privacy Policy explains how Withim.Me ("Withim," "we," or "us") collects, uses, and discloses information about you when you access or use our websites, mobile application, and other online products and services (collectively, the "Services"), or when you contact our customer service team, engage with us on social media, or otherwise interact with us. This policy applies to your use of the Services, regardless of your subscription or account type. Additional information for individuals in the EEA, UK, Switzerland, and California residents can be found at the end of this Privacy Policy.

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, provide additional notice (such as a statement on our website homepage or a notification). We encourage you to review this Privacy Policy whenever you use the Services to stay informed about our practices and your choices.

Collection of Information

Information You Provide to Us
We collect information when you register for an account, use interactive features (such as rating sleep content or providing feedback), fill out forms or surveys, make a purchase, contact customer support, or otherwise communicate with us. This may include your name, email, password, payment method information, sleep preferences, feedback, and any messages you send us.

Other Information About Your Use of the Services
When you use our Services, we collect the following:

• Usage Information: Details like the sleep audio you listen to, features you access, and similar usage data.
   
• Transactional Information: Purchase details, such as product description, price, subscription expiration, and transaction date/time.
   
• Log Information: Standard logs including browser type, app version, access times, pages viewed, IP address, and referring page.
   
• Device Information: Data about your device, such as hardware model, operating system, device identifiers, and network details (e.g., carrier, region).
   
• Information We Generate: We may derive approximate location from your IP address or infer usage patterns to improve your experience.
   

Information Collected by Cookies and Similar Technologies
We use cookies and web beacons to collect information. See our Cookie Policy for details: https://www.withim.co/cookies.

Information from Other Sources
We may obtain information from third-party app stores (e.g., transaction data), social media accounts (if you log in via them), or publicly available sources, as permitted by those services’ policies.

Use of Information

We use your information to:

• Provide, maintain, and enhance our Services, including fixing errors and developing new features;
   
• Process payments and fulfill subscriptions;
   
• Send transactional messages (e.g., receipts, account updates, support responses);
   
• Share updates, promotions, or feedback requests (see "Your Choices" to opt out);
   
• Analyze usage trends and improve functionality;
   
• Detect and prevent fraud or illegal activities, enforcing our policies;
   
• Comply with legal obligations (e.g., tax reporting);
   
• Personalize your experience and ads based on your preferences.
   

Sharing of Information

We share your information:

• With service providers (e.g., payment processors, email services) who assist us;
   
• To comply with legal requests (e.g., subpoenas) or protect our rights and safety;
   
• During business transactions (e.g., mergers, acquisitions);
   
• With affiliates or subsidiaries under common ownership;
   
• With your consent (e.g., sharing via social media tools we provide).
   
• We may also share aggregated, non-personal data with third parties (e.g., for research).
   

Advertising and Analytics Services Provided by Others

Third parties may use cookies, device identifiers, and similar tools to collect data about your use of our Services and other sites/apps. This helps us analyze usage, serve targeted ads, and understand your activity. Opt out via our cookie preferences or ad industry tools like www.aboutads.info/choices (or https://www.youronlinechoices.eu/ in the EU).

Data Transfer

Withim.Me is based in the United States and processes data here, which may differ in protection levels from your jurisdiction.

Your Choices

Account Information
Update your account details (e.g., email, password) by logging in or contacting us at support@withim.co. To disable your account, email us, though we may retain some data as required by law.

Promotional Communications
Opt out of promotional emails by following email instructions or contacting us. Non-promotional messages (e.g., account updates) will continue.

Mobile Push Notifications
Disable notifications via your device settings.

Data Access and Deletion
Request access or deletion of your data by emailing support@withim.co, subject to legal limits.

Information for Individuals in Switzerland, UK, and the EEA

If you’re in Europe, Withim.Me is the data controller. We process data:

• To fulfill our contract with you (e.g., providing Services);
   
• For legitimate interests (e.g., improving Services, preventing fraud);
   
• To comply with laws;
   
• With your consent.
   

We retain data only as needed, unless law requires otherwise. You may access, correct, erase, or object to processing by contacting us. File complaints with your local data authority (see https://edpb.europa.eu/about-edpb/board/members_en, or UK/Swiss equivalents).

Information for California Residents

Under the CCPA, we disclose that in the past 12 months, we collected:

• Identifiers: Name, email, IP address, etc.
   
• Commercial Information: Purchase history.
   
• Internet Activity: Usage data, browsing behavior.
   
• Geolocation Data: Approximate location from IP.
   
• Audio/Visual Data: Support call recordings (with consent).
   
• Inferences: Preferences based on usage.
   

Purposes: Providing Services, improving functionality, personalization, legal compliance.
Shared With: Service providers, legal entities (if required), or with your consent.
We don’t "sell" data but allow ad partners to collect identifiers for targeted ads (opt out via cookie settings or device options). Submit rights requests at support@withim.co; we’ll verify using account details.

Contact Us

Questions? Email us at support@withim.co.

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